Job Code 14-09 Customer Success Engineer

Location: Southern NH (Rt 93)

The Customer Success Engineer is responsible for presenting the Company’s Online offerings, managing customer expectations, understanding customer use-case requirements, and applying that knowledge and skills toward the customers’ effective use of our Online products.  Also includes managing customer escalations, coordinating with tech support and engineering for successful resolution of issues.  The ultimate objective is to increase customer satisfaction and loyalty through proactive engagement and response when issues arise.

This role requires a well rounded professional with experience in the software industry and customer facing skills that can be applied to the broad areas of responsibility.

  • This role requires Strong oral and written communication skills
  • Exceptional analytical and problem solving skills, including the ability to figure out how things should work, and to identify problems and trends
  • Strong computer skills with applications for Microsoft Windows
  • Experience with business applications, and data conversion/integration
  • A positive, self-starter attitude and desire to exceed expectations at every opportunity
  • Attention to detail, strong organization skills, and an absolute focus on quality of work
  • Desire to learn new things
  • Highly experienced with and Microsoft Dynamics CRM
  • Strong understanding of relational databases and TSQL queries using Microsoft SQL Server, SQL Azure, MySQL and Oracle databases
  • Experience with Marketo, ExactTarget and Silverpop Marketing automation applications
  • Adept knowledge of data migration, integration and replication
  • Proficiency in Microsoft Windows and all Microsoft Office applications


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2 Responses to “Job Code 14-09 Customer Success Engineer”

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